Dispatch times, carriers, customs and the B2B returns policy - the real terms, no small print.
Peralane is a B2B wholesale platform - orders are commercial wholesale transactions for registered resellers, retailers and boutiques.
Dispatch is the time it takes us to source, prepare and pack your order before it is handed to the courier. Because goods are sourced per order from our manufacturer network:
Transit starts when your parcel leaves our facilities and depends on the method you select at checkout:
| Method | Transit after dispatch |
|---|---|
| Air cargo - FedEx / UPS / DHL | 2–6 business days (Europe typically 3–5) |
| Air cargo - local post (economy) | 10–20 business days |
| Other methods / land transport | Estimated at checkout |
Shipping costs are calculated at checkout from the weight/volume of your order, the selected method and the destination - there is no flat rate.
Once your order is dispatched you receive a shipping confirmation email with your tracking number(s) and the carrier's details.
All customs duties, import taxes and brokerage fees are the buyer's responsibility. Checkout quotes exclude customs and import tariffs, and we cannot take responsibility for customs clearance or related delays.
Responsibility for the goods passes to the buyer the moment the order is handed over to the courier. We do not refund or replace packages lost, delayed or damaged in transit, or held by customs.
You can cancel or modify an order before it is dispatched and before sourcing has started - contact us immediately at sales@peralane.com or +90 506 484 33 44 (support available 24/7). Once products have been sourced, changes are no longer possible: goods are procured specifically per order across a multi-supplier network.
As a wholesale supplier operating a multi-supplier sourcing model, we do not accept returns, exchanges or buyer's-remorse refunds once an order has been dispatched. All wholesale sales are final upon dispatch - standard practice in B2B, and unavoidable when goods are produced to order by our independent manufacturer partners.
If something arrives with a manufacturing defect, a production error, or does not match your order, you are entitled to a full refund or replacement:
DEFECT CLAIM – Order #[your order number].Return shipment is not required unless our support team explicitly asks for it. Claims are answered within 2 business days; approved refunds are processed within 5–10 business days and appear 5–20 business days later depending on your bank (PayPal refunds typically within 3–5 business days).
Payments made via PayPal are covered by PayPal Buyer Protection for 180 days from the date of payment. For bank-transfer payments, contact sales@peralane.com directly to resolve any dispute.